I work with enterprise technology companies to help their most important customers get real value. Strong relationships and honest communication are what drive results for me, and I genuinely enjoy the work.
About me
I'm a Senior Customer Success Manager with 5+ years in enterprise SaaS and AI, based in Austin, TX. I've spent that time working with large accounts like CVS, Starbucks, HCA Healthcare, and Pilot Travel, helping them get real value out of what they're paying for.
A big part of my career has been at the startup level, and that experience has shaped a lot of how I work. There's something about being part of a growing company where you have real ownership and can see your work shape how the whole team operates.
I build real trust with customers, the kind where they call you first. I'm also obsessed with how things run. I built our Salesforce reporting from nothing, wrote the playbook the team still uses, and ran the workshops to get everyone aligned. If something feels inefficient, I fix it.
I hold an M.S. in Engineering Management from Milwaukee School of Engineering and a B.S. in Sports Management from the University of Iowa, both of which have informed how I think about customers.
From CVS to Starbucks, I've worked with some big names and learned that every account has its own story.
Grew revenue within existing accounts by staying close to customers and spotting what they needed before they asked.
Built our reporting setup from the ground up so leadership had a clear picture of every account, in real time.
Wrote the CS team's go-to resource and cut 60 minutes of daily manual work per person in the process.
Outside of CS, I build things. Tour Lens is a live PGA analytics platform I created, running weekly Monte Carlo simulations for serious golf fans.
Where I've been
MarketSpark, Inc · Austin, TX
MarketSpark, Inc · Austin, TX
Performance Elevator Consulting, LLC · Milwaukee, WI
What I've built
Something I built outside of work because I wanted it to exist. Tour Lens runs weekly Monte Carlo simulations across the full PGA Tour field, surfaces strokes gained data by category, and gives serious golf fans a smarter way to follow and predict tournament outcomes. Built and shipped entirely on my own.
The CS team was good at their jobs but spending too much time on tasks that could be automated or simplified. I put together a framework to fix that, and it cut support tickets by 20% while giving each CSM back 60 minutes every day.
Read the case study →Built our Salesforce reporting setup from nothing. Each CSM got a custom view of their accounts showing spend, platform usage, and feature adoption, and leadership could see the full picture without chasing anyone down.
See the details →Every team has a version of "how we do things here" that lives in someone's head. I turned ours into an actual document covering the full customer lifecycle, then ran a workshop so everyone was working from the same playbook.
Learn more →Rebuilt how we onboard enterprise clients so they reached value 25% faster. That foundation also helped turn pilot programs into $150k+ in committed revenue by giving customers a reason to stay before asking them to sign.
See the results →What I bring
What's next
I'm actively looking for my next role in Senior CSM, Account Management, or CS leadership. A few things matter a lot to me in whatever comes next.
I thrive in environments where I have a chance to make an impact. Startups and growth-stage companies suit me well because I work well when I can be a part of building something meaningful and bring the same energy to every task and role.
I want ownership over real outcomes. Give me a book of business and let me run with it. I want to shape how CS/AM operates at a company, not just execute what's already been decided.
It's a lot easier to go to bat for a product you'd actually use. I'm drawn to SaaS and AI companies where the product is solving real issues for customers.
I want to be around people who are good at what they do and care about getting better. Strong teams make everyone better, and that matters as much to me as the role itself.
Let's connect
Feel free to reach out whether you have something specific in mind or just want to connect.