I help enterprise technology companies grow and retain their most important customers. I focus on turning strong relationships into real business outcomes, and I genuinely enjoy the work.
About me
I'm a Senior Customer Success Manager with 5+ years of enterprise SaaS and AI experience, based in Austin, TX. I own full renewal and expansion lifecycles for Fortune 500 companies, including CVS, Starbucks, HCA Healthcare, and Pilot Travel.
What I find most rewarding is building the kind of trust where customers see you as a genuine partner, not just a vendor contact. I also have a strong operational side. I built our Salesforce dashboards from scratch, wrote the team playbook, and ran the workshops to make it all stick. If there's a process that can be improved, I'll find a way to improve it.
I hold an M.S. in Engineering Management from Milwaukee School of Engineering and a B.S. in Sports Management from the University of Iowa, where I also minored in Business Administration.
Trusted advisor to 35+ Fortune 500 accounts, with a focus on executive engagement and long-term partnership.
Identified expansion opportunities others overlooked by listening closely and understanding what customers actually needed next.
Built our reporting environment from scratch so leadership always had clear, real-time visibility into account health.
Created the CS team's "one source of truth" and cut manual work by 60 minutes per CSM per day.
Where I've been
MarketSpark, Inc · Austin, TX
MarketSpark, Inc · Austin, TX
Performance Elevator Consulting, LLC · Milwaukee, WI
What I've built
A framework I developed to reduce manual CSM workload, automate repetitive tasks, and redirect team capacity toward expansion and renewals. The result was a 20% reduction in support tickets and 60 minutes of manual work removed per CSM per day.
Read the case study →Built a custom Salesforce reporting environment from scratch, with per-CSM views showing account spend, login frequency, and feature usage. Leadership gained real-time portfolio visibility without needing to chase down information.
See the details →Designed and launched the company's definitive resource for the CS team, covering renewal scripts, email templates, QBR decks, and escalation workflows. Standardized how the team operated across every stage of the customer lifecycle.
Learn more →Restructured enterprise onboarding with readiness frameworks that reduced implementation and renewal timelines by 25%, and converted pilot engagements into $150k+ in committed expansion revenue.
See the results →What I bring
Let's connect
Whether you have a role in mind or just want to talk customer success, I'd love to connect.